Many of the stones possess a good hardness, care should still be taken to prevent knocks with hard surfaces and extra tender care should be taken with the more brittle stones, such as Crystal Pyrite and Chrysocolla. Contact with chemicals should be avoided on all the jewellery as some chemicals may discolour the stones or the metal. Should there be any need for cleaning, soft cloth, warm water (though not hot), possibly with some mild plain soap is advised rather than any chemical based formula. It is also well advised to take care not to expose the jewellery unnecessarily when applying perfumes and creams. We recommend removing the jewellery when you shower or bath and particularly when on the beach, in the sea and in chlorinated water. Keep away from extreme temperatures, humidity and sunlight. To protect your jewellery, pieces should be individually placed in a pouch or within a soft lined box to stop them being scratched or tangled. Try and keep the pieces apart, so that they don’t rub together or tangle up.
If you exercise your right to cancel or to return the Product(s), the following procedure must be followed:
Contact the Märta Larsson sales team within 7 working days after the date of delivery of the Product(s) to you to obtain a delivery address to return the Product(s) to;
Complete the return form provided with the original packing materials for the delivered Product(s);
Secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not have);
Send the Product(s) by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Marta Larsson AB will not be responsible for items lost or damaged during shipping.
Clearly print your name and address on the outside of the package in the return area. Mail the package to: Märta Larsson Returns Tjärhovsgatan 42, 116 28 Stockholm, Sweden. Please be careful: You should NOT write jewellery or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Returns are simple, but are subject to certain rules:
(a) the item(s) MUST be received by Marta Larsson AB within fourteen (14) days from the date of delivery of the order.
(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;
Marta Larsson AB will refund the cost of the item less the postage and packing. Refunds will be made in the same form as the original purchase.
All requests will be processed after our office inspects and verifies the condition of each item. Returns take approximately five business days to process upon receipt of the item.
As part of our insurance requirements and quality control procedure, before any Product is shipped the Product is inserted into the packaging in the presence of a suitable individual and duly sealed.
Delivery will be made to the address specified in the Order Confirmation. Marta Larsson AB reserves the right to restrict the delivery of Products to certain areas.
We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation but delays may be caused and delivery can be delayed due to Force Majeure Events or for any other reason and Marta Larsson AB does not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery. The time for delivery of the Products shall not be of the essence of the contract.
You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.
Terms & Conditions
This website is owned and edited by Marta Larsson AB.
Phone: +44 (0)7960 041 324
Use of this website is subject to the following Terms and Conditions. Marta Larsson AB holds the right to revise these terms by updating those terms stated herein. We do encourage website browsers to read these terms as use of the website is deemed acceptance of the terms.
In these terms and conditions (“the Terms”) unless the context otherwise requires, the following words and phrases shall have the following meanings: “Customer Material” means any information provided by the customer to Marta Larsson AB including, but without limitation, your details, sizes, delivery details, requirements or any information provided in the Enquiry or Order; “Enquiry” means any enquiry made of Marta Larsson AB; “Force Majeure Event” includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war; Order Confirmation an order confirmation from Marta Larsson AB to you confirming receipt of your payment and the acceptance of your order; “Price” means a price issued by Marta Larsson AB to you in response to an Order Confirmation and/or an Enquiry; “Product” means quality fashion jewellery and other quality products produced by Marta Larsson AB from time to time and available for sale on the Website; “Märta Larsson”, “us” or “we” means Marta Larsson AB whose registered office is at Tjärhovsgatan 42, 116 28 Stockholm, Sweden; “Website” means the website for the sale of Products at martalarsson.com; “Writing” includes email, fax or other comparable means of communication; “you”, “your” or “customer” means the person, firm or company placing an order for Products with Marta Larsson AB.
The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. The Products are individually hand crafted and will vary and differ to some extent from the images displayed on the Website. Products may also appear larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject.
The Price of the Product will be as stated on our Website at the time you submit your order. Prices stated on the Website include VAT for the item(s) but not the cost of delivery and insurance during freight as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Prices stated.
All Products must be paid for in full before being dispatched.
For Products where a small or large size is requested or where items are custom works or any type of special order you will be asked, when submitting your order, to pay an additional amount to the price offered on the Website.
Without prejudice, if we discover an error in the price of the Products offered we will contact you to resolve the situation.
ORDER ACCEPTANCE AND PAYMENT
Before your order can be accepted, we must receive cleared funds or a confirmation of the authorisation of the payment. Once payment has been received we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you previously provided. Our acceptance of your order brings into existence a legally binding contract between us.
You can pay for our Products in GB Pounds Sterling (£) or Euro (€) on our Website.
You must pay for the Products you order by using any method currently specified on the Website, which may include without limitation; Credit, debit card or PayPal by communicating your card details to Marta Larsson AB (for the avoidance of doubt the credit/debit cards accepted by us are those listed on the Website on the date your order is placed).
In the event that payment for an order is not received or you are not fully entitled to use your nominated credit, debit or charge card or such card has insufficient funds to cover the price of the Products then Marta Larsson AB may contact you allowing you to make payment in full within a specified time period by the same or another means. Alternatively, Marta Larsson AB may at its sole discretion cancel your order. In this case, Marta Larsson AB will return any monies received from you within 30 days of receipt of such monies to your nominated account.
You agree that in any event that Marta Larsson AB have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
You agree to indemnify Marta Larsson AB in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.
OUR RIGHT TO CANCEL
We reserve the right to cancel your order if:
One or more of the Products you ordered was listed at an incorrect price due to a typographical error in the pricing information received by us from our suppliers or for any other reason;
A Force Majeure Event occurs.
If we do cancel your order we will notify you by e-mail and will offer an alternative replacement product or refund to you any amounts paid as soon as possible and in any event within 30 days if your order.
We are not be obliged to offer any additional compensation for disappointment suffered and we have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
RIGHT OF CANCELLATION
Except for the Products that are special bespoke orders, you will be entitled to cancel your order by written notice by post to Märta Larsson sales department Tjärhovsgatan 42, 116 28 Stockholm, Sweden or by email to email@example.com giving details of the goods ordered, this must be done within 12 hours of payment.
Please be aware a handling charge of £15 may be applicable for cancelled orders where handling, postage and packaging has ensued. You do not need to give us any reason for cancelling your order. This policy is in accordance with the EU Distance Selling (Directive 97/7) as ratified by part of the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 2000.
WARRANTIES AND REFUNDS
Subject to the following provisions of this clause, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by Marta Larsson AB subject to the following condition:
Marta Larsson AB is not under liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from willful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer and/or (d) for Products not manufactured by Marta Larsson AB, in respect of which the customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to Marta Larsson AB.
Märta Larsson’s high quality jewellery should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you return the goods to the address provided within 7 days of delivery of the Products in question.
If you notify a problem to us after the 7 day refund period, we may refer you to a local jeweller associated with Marta Larsson AB to rectify the fault or we may offer you an alternate product within 30 days of delivery to the same value of the goods provided that that the original Product is returned to us in its original condition.
Products should be returned to us in accordance with the clause as stated above, without dispute. In each case, Marta Larsson AB will have no further liability.
USE OF THE WEBSITE
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.
Marta Larsson AB gives no warranty or representation as to the accuracy, suitability or reliability of the information and content of this Website for any purpose, which information and content is provided on an “as is” basis.
Marta Larsson AB does not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that Marta Larsson AB or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.
The information on the Website may contain technical inaccuracies or typographical errors and may be changed or updated without notice. Marta Larsson AB may also make improvements and/or changes to the Website at any time without notice.
Certain links in this Website connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.
Nothing in these Terms will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977) the content of these Terms will not affect your statutory rights.
Where Marta Larsson AB provides any information in relation to the Products supplied to it by a third party, Marta Larsson AB does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof.
In the event that we are unable or fail to deliver the Products ordered within any time period specified, we will use reasonable endeavours to contact you in order to re-schedule the delivery time. Marta Larsson AB does not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery.
We will not be in breach of contract as a result of any Force Majeure Event.
In any event, the liability of Marta Larsson AB for any breach or the aggregate liability for any series of breaches under or in connection with these terms shall not exceed the value of the relevant order placed by you from time to time.
Marta Larsson AB shall have no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. Other than as set out in our returns clause, the entire liability of Marta Larsson AB arising out of any order for Products from you will be limited to the total price of the Products ordered by you.
You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.
NOTICES, ENQUIRIES OR COMPLAINTS
Address: Customer Services, Marta Larsson AB, Tjärhovsgatan 42, 5tr, lgh1501, 116 28 Stockholm, Sweden.
The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name ‘Märta Larsson’ and ‘Marta Larsson AB’ is the sole property of Marta Larsson AB or our licensors. You are permitted to copy, transmit and to use such material only for the purpose of ordering Products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material.
All intellectual property rights in the Products (subject to the rights of any third party) belong to Marta Larsson AB.
You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Marta Larsson AB against any loss, damages, costs, expenses or other claims arising out of any such infringement.
These Terms govern the contract to the exclusion of all other terms and conditions stipulated in any other communication or document unless expressly agreed in writing by Marta Larsson AB.
Marta Larsson AB reserves the right to vary the content of these Terms from time to time, with any changes being published on the Website. However, such variations will not affect any Contract between Marta Larsson AB and you. Continued use of the Website, or any of its services will signify that you agree to any such changes.
We may correct any typographical, clerical or other error or omission in any information on the Website or in any email or other document or communication issued by Marta Larsson AB without incurring any liability on our part.
If any clause or part of a clause in these Terms is held by any Court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed and the remaining provisions of these Terms shall remain in full force and effect.
The contract between you and Marta Larsson AB shall be governed by English law and you and Marta Larsson AB submit to the exclusive jurisdiction of the English Courts.