If you exercise your right to cancel or to return the Product(s), the following procedure must be followed:
Contact the Märta Larsson sales team within 7 working days after the date of delivery of the Product(s) to you to obtain a delivery address to return the Product(s) to;
Complete the return form provided with the original packing materials for the delivered Product(s);
Secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not have);
Send the Product(s) by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Märta Larsson AB will not be responsible for items lost or damaged during shipping.
Clearly print your name and address on the outside of the package in the return area. Mail the package to: Märta Larsson Returns Tjärhovsgatan 42, 116 28 Stockholm, Sweden. Please be careful: You should NOT write jewellery or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Returns are simple, but are subject to certain rules:
(a) the item(s) MUST be received by Märta Larsson AB within fourteen (14) days from the date of delivery of the order.
(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;
Märta Larsson AB will refund the cost of the item less the postage and packing. Refunds will be made in the same form as the original purchase.
All requests will be processed after our office inspects and verifies the condition of each item. Returns take approximately five business days to process upon receipt of the item.