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Shipping & Returns

Shipping & Delivery

We ship direct from our hometown in Sweden using PostNord & DHL depending on the option that you select at the checkout. All local import duties and taxes will need to be covered for by you.

We usually ship within 1-2 working days, so your order should arrive with you in no time. We would expect orders to be delivered within 4-5 working days if shipped via our standard delivery.

Please note that some stone pieces are hand crafted upon receipt of order, so they could take longer to dispatch. Email us on sales@martalarsson.com if you have an urgent order so that we can try and assist you with this.

All orders are dispatched on a signed for service and you will receive tracking information via email once your order has been dispatched.

You are entitled to cancel your order by written notice within 12 hours of payment, unless any products are special bespoke orders. After this time, we are unable to make any changes to your order.

If you wish to cancel or make changes to your order within the first 12 hours of payment, please contact our customer service team sales@martalarsson.com. Please provide your order number and delivery postcode in order for us to assist you quickly.

 

Shipping Fees

Postnord Standard (Europe & USA): £4.50
Free on orders over £150

DHL Express (Europe & USA): £12
Free on orders over £350

DHL Express (Rest of World): £25
Free on orders over £900

*Promotional offers for free shipping cover Europe & the USA only, unless otherwise stated*