Refund policy

How long do I have to return my order?

If you wish to return your order, please contact our customer service team within 7 days working days of your delivery arriving. All returns must be received by Märta Larsson AB within 14 days from the date of original delivery.

*Extended Holiday returns - Enjoy extended exchange right until the 12th of January 2024.

 

How do I send back my return?

Please contact us at customercare@martalarsson.com and we will e-mail you a return confirmation note.

All returns will be shipped back at your own expense, which should be via a tracked and insured postal service. Märta Larsson AB will not be responsible for items lost or damaged during shipping.

All returns should be returned in the same condition as it was sent, unworn and undamaged. The Märta Larsson tag intact and within the original packaging provided.

Any returns that are damaged, soiled, worn or altered may not be accepted for a refund and will be sent back to you.

How long will it take to process my return?

Returns will be processed after full inspection of the item(s), returns will take approximately 5 business days to process upon receipt of the items.

Faulty Goods

Our high quality jewellery should exceed your expectations. However in the event that you are dissatisfied with your order, the products delivered to you are incomplete or you have received incorrect products we shall have no liability to you unless you contact us within 24 hours of receipt of goods and the goods are returned to us within 7 days of delivery,

Orders should be returned to us in accordance with our returns policy.

If you notify a problem to us after the 7 day refund period, we may refer you to a local jeweller associated with Märta Larsson AB to rectify the fault or we may offer you an alternative production within 30 days of delivery should we deem it to be a manufacturing fault.

Please contact our Märta Larsson customer service team at sales@martalarsson.com if you have any concerns